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Comment: 'Gather feedback to build up your evidence for revalidation'


How can theatre staff gain feedback, walk- in centre staff? Outpatients staff for a one off visit on route to consultant team? Can patients still identify who is actually a 'nurse' for the purpose of re validation. How will children's nurses obtain patient feedback? And I totally agree with the 'gift' theme. I also think I would find it demeaning and patronising to do this as a patient when I review my experiences. I had eye surgery soem recent time ago. I saw a nurse each time for my OPD appointments - briefly for the history check (first tiem was two nurses) and eye drops. When I attended for DAY surgery, I had one nurse do the pre-op check, one nurse take me into the waiting area, one nurse take me to the pre-op room/anaesthetic room, one nurse (or was it an ODP?) assist with that part, in theatre I was aware of the surgeon, obviously there was a scrub nurse possibly runner or that coudl have been an HCA. and some others. Post op, I was escorted back to the post op recovery area via the recovery room by a nurse ot ODP, then had observations taken by a different nurse, tea and biscuits and another check by a different nurse and take home dressings, care of eye and instructions for follow up by yet another nurse. The visit was successful, I had no post op complications, no infection, but how could I feedback on that as a patient? In and out in less than 2 hours. Repeated 4 weeks later- apart from the consultant surgeon they seemed different staff but I was having EYE surgery to correct visual problems so could not be quite sure, never darkened the door step in 2 years. And I am to be convicnee that professional re-validation would be based on this. Sorry for tedious posting as those of you aware and sentient beings do not need this, but just in case this kind of thing goes to our wonder mover and shaker idea people bouncing on band wagons....

Posted date

5 February, 2014

Posted time

4:40 pm


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