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It's 'okay' to apologise to patients with valid complaints, says RCN


While I'm a student nurse and may therefore be speaking from lack of experience, I'm surprised that this isn't just a normal way of responding to complaints - I apologised today (as a natural reaction) to a school on behalf of an inpatient ward that they weren't more involved in discharge planning and felt this was completely appropriate - to the apparent disapproval of some staff members. Do we really need to be told it's 'okay' to apologise when a complaint is valid? Surely this is common sense?

Posted date

13 November, 2014

Posted time

7:29 pm