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Headline

It's 'okay' to apologise to patients with valid complaints, says RCN

Comment

I agree with the sentiments but this still requires the nurse to make a judgement call on whether the complaint is valid or not. It would be easier to apologise to every complainant whether their complaint is valid or not. This will diffuse most complaints immediately. A little humble pie is better than a formal enquiry..

Posted date

13 November, 2014

Posted time

8:26 pm

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