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It's 'okay' to apologise to patients with valid complaints, says RCN


I do not really get this article or some the well meaning comments. Who decides that the comment is valid? And if so, the perpetrator(s) of the action/omission that led to the complaint or by proxy. Does it mean that as a Nurse arriving on night shift and before handover that I/we would be accountable in the act of personal apology that a patients water jug was empty or the bedding was soiled? The above is only an example. It is easy enough to solve an immediate problem: fill the jug, change the bed etc. What exactly is the RCN condoning that its members and nurses apologise for? The article is incongruent. To expect anyone to apologise in a professional capacity whilst engaged in their duties for events/actions/omissions outwith their purview is problematic at best. If an apology is required, it should be from the responsible person(s). Nurses are accountable enough without bearing the brunt of other organisational or personal failings.

Posted date

17 November, 2014

Posted time

8:46 pm