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Verbal aggression ‘angers nurses more than violence’


Expectations of patients and their relatives is immense, and complaint levels for anything possible, are at their highest that I have seen in my 34 years in nursing. Nurses are burning out - often in less than 2 years post qualifying, and either leaving the profession or displaying the symptoms of burnout - disengaging with relatives and their copious complaints, minimising face to face contact with patients who have a knee jerk reaction to a nurse`s presence of instant complaints and verbal outpourings of negativity about their often self made situations, and poorly funded services mean patients are placed in care establishments with staff not trained to deal with their and their relatives`behaviours, because people simply want to move people on - especially people they see as being "problems" or "hassle" because they are simply burnt out, too. This will simply create more burnout, errors, relatives will become increasingly angry and complaint focussed to gain a platform...and so it goes on. The answer? No easy fix. This was forecast 10-15 years ago but the government shoved it aside, as it didn`t generate tax in come for the state - rest assured, if it did, there would have been legislation in place pretty quick. Personally, I have reduced my hours to reduce exposure to it all. I simply don`t have the inclination to emotionally and psychologically manage people`s unrealistic expectations and issues that have been lifelong, taught through dysfunction and family discord - I did my sums and reduced the contact thus. Maybe that is the answer for some, if they can afford it? Stressed, drained staff are angry staff, and this leads to people turning on each other, in behaviours such as bullying. Never been a bully but have been bullied - by an insecure person who needed to feel "power" - it backfired as I had the strength within to address it, but many do not, once the bullying is established, and this can lead to more burnout and loss of staff....

Posted date

25 October, 2017

Posted time

6:55 pm