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Verbal aggression ‘angers nurses more than violence’


Very much agree with the above comment. The patient's charter raised patient expectations beyond the resources available to meet them. We talk liberally about bullying in the work place but since when does a patient or their relatives have the right to bully healthcare staff? It happens daily; abuse leveled at staff because they are not in a position to answer back. We are told 'remain professional; apologise that 'they feel that way'; listen sympathetically; de-escalate' etc etc. Nurses in particular have become targets for patient frustration as they realize that what they want or expect is simply beyond stretched resources. Programmes such as Holby City and Casualty show health care staff being screamed and abused and so it becomes the norm. It is incumbent upon NHS trusts to adopt a zero tolerance policy against patients and relatives who seek to undermine and abuse at every opportunity. And no, I am not talking about patients who have a genuine grievance or problems which might cause them to be verbally aggressive or abusive. I am talking about those who believe it is their right to bully and insult staff for no reason other than, they can.

Posted date

1 November, 2017

Posted time

8:56 am