A new toolkit has been launched by the NHS Institute for Innovation and Improvement to help community nurses improve the care they provide based on the first impressions of their patients.
Using a series of simple questions tailored to community services, the 15 Steps Challenge toolkit is intended to help staff understand how to provide a more personalised level of care when visiting patients in their homes.
Versions of the toolkit have already been launched for acute settings and mental health wards.
The toolkit was developed after a woman said she could tell what kind of care her daughter was going to receive within 15 steps of entering a ward. The institute said its research showed this was also often true for care delivered in patients’ own homes.
A spokeswoman from the institute said: “What we found is first impressions are crucial in alleviating anxiety and building patients’ trust and confidence.”
The toolkit is available to download free of charge by NHS organisations in England.