Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Warning over false claims about HCA care certificate learning


Healthcare assistant employers have been warned against training providers making false claims they have been licensed to provide a government-recommended care certificate.

Some providers have also been charging money for care certificate training materials that are available for free online, said national workforce planning body Health Education England.

The care certificate was introduced from April 2015 and sets out 15 standards for HCA training, but is not mandatory. It is recommended the training takes places over 12 weeks.

“The care certificate is not a mandatory requirement”

Health Education England

However, HEE said it had been made aware of a number of claims being made by commercial training providers – including those offering e-learning – that completion of the certificate was mandatory and that it must be done within 12 weeks.

In a joint statement with other national education and training bodies Skills for Health, and Skills for Care, HEE reiterated this was not the case.

“The care certificate is not a mandatory requirement. However, the Care Quality Commission will expect that appropriate staff who are new to services which they regulate will achieve the competences required by the care certificate as part of their induction,” said the statement.

It also said that a licence for organisations awarding the care certificate did not exist.

Other claims included that the care certificate could be achieved by completing the providers’ e-learning or workbooks.

But HEE said it was not possible to obtain the care certificate through these methods alone and said assessment of skills must be done in the workplace.


Readers' comments (2)

  • So what is the point of having a care certificate if it isn't mandatory? Surely we have seen enough mistakes in the care industry to warrant a mandatory requirement for basic level training for all care workers.
    The CQC told me by phone and email that all care workers entering the profession should have the new care certificate which included BLS training. That is why it was introduced.
    Care agencies told me that their carers are not allowed to perform CPR or to move anybody that has fallen. When I asked why they relied because of insurance
    How long do you think it is going to be before there is a law suit?
    eg You employ a carer to look after your loved one. He/she stops breathing. It takes more than 10 mins for the ambulance to arrive and the carer does nothing and your loved one dies!
    If an agency is not prepared to supplied fully trained care staff then I do not think they should be allowed to practice.
    It is about time Caring was taken seriously
    Remember we will all be old at some time.

    Unsuitable or offensive? Report this comment

  • In response to the point above, it is not mandatory, there are reasons for this, it has been designed by skills for care, but it has no powers to make any training mandatory. Our employers can under the direction of CQC and other professional bodies dictate mandatory.
    What is curious is CQC's statement with regards to the Care Certificate as follows:
    "We expect that providers who employ health care support workers and adult social care workers should be able to demonstrate that those staff have, or are working towards, the skills set out in the Care Certificate."
    We are all inspected by CQC, their expectation of the training is obviously suffice to make anyone wanting a decent CQC inspection, inclined to deliver the Care Certificate.
    The training in most cases is not the issue, it is getting enough mentors to coach and guide new staff for the 12 week period that is mandatory.
    The Care Certificate should give a bench mark, but unfortunately as well all know, when something is not mandatory, it becomes a lower priority to many.
    We should have a bench mark standard for all HCA's.
    Carer's are permitted to do CPR, it is nothing to do with their insurance what so ever, it is to do with a risk averse approach, it is the responsibility of the Trust to ensure that any agency staff are fully trained to the required standard, the Trust is liable if it does not. You have to remember that a Care Agency is not a registered provider of health and social care, it is a job agency, unless it also operates a domiciliary care agency.
    Doing CPR even with a BLS qualification still makes the person a lay person and thus covered under the act of a Samaritan, BLS does not signify the same as GP, Nurse, Paramedic ................
    All care staff have a duty of care.

    Unsuitable or offensive? Report this comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.