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Picture book improves patient communication

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Staff at a West Midlands hospital trust have developed a new picture book to help patients with verbal communication difficulties.

PictoComm uses a range of bespoke illustrations designed to improve communication between patients and staff at University Hospitals Coventry and Warwickshire NHS Trust (UHCW).

The book was developed by the trust’s head of diversity Barbara Hay and fluoroscopy support worker David Faulkner.

The pair worked in partnership with Leeds-based publishers CDS to create a basic needs communication tool suitable for use in a variety of settings, with pictures that are clear and easy to understand.

Hay said research carried out at the trust had revealed a lack of comprehensive tools to help staff communicate with patients.

She added: “We’re always on the lookout as to how we can improve patient care and having a product available that was going to benefit both patients and staff was proving to be a desperate need on some of the wards.”



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