Cornwall Partnership NHS Foundation Trust has been rated “good” by the Care Quality Commission.
Inspectors singled out the long stay and rehabilitation wards at the county’s main mental health provider for praise, rating them “outstanding”.
“Most people we met, either as patients or carers, spoke highly of the care and that is reflected in these ratings”
The CQC also found that patients were protected from abuse and avoidable harm, with systems in place to report when things go wrong.
Inspectors said new admissions to the trust’s long stay service at Fettle House in Bodmin Hospital were assessed, with staff involving patients and their carers in their care plans.
Patients were actively encouraged to develop their independence, and when the time came for discharge they were assisted to plan their accommodation needs, according to the regulator’s report on its inspection.
However, some services were found to be short staffed, with the trust working to recruit more staff and filling vacancies by using locum, bank and agency workers.
Staffing problems at the child and adolescent mental health service, coupled with the high number of referrals, meant that some young people waited long periods to be seen unless they were in a crisis.
“This is tremendous recognition for our staff and also reassuring for patients and their families”
CQC deputy chief inspector of hospitals and mental health lead Paul Lelliott said: “Overall we have found that the services provided by Cornwall Partnership are ‘good’, and in some places ‘outstanding’. Most people we met, either as patients or carers, spoke highly of the care and that is reflected in these ratings.
“Generally we found that services are organised so that people’s needs are met,” he said.
“However, the geography of Cornwall means that staff working in the community often have to travel long distances and this can affect their ability to provide prompt care to all in need.
“We have found some areas for improvement, particularly in child and adolescent mental health services,” he added.
The trust’s chief executive Phil Confue said: “To receive an overall assessment of ‘good’ is brilliant news and reflects the hard work, dedication and commitment to high quality care which exists across the trust.
“This is tremendous recognition for our staff and also reassuring for patients and their families,” he said.
“Throughout the report there are examples of the caring, compassionate and respectful attitudes of staff who do their absolute best for patients,” he added.