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Study investigates public perception of Welsh nurse ‘professionalism’  

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UK researchers are to look at how the public perceives the professionalism of healthcare staff in the health service in North Wales.

Glyndŵr University has joined forces with Betsi Cadwaladr University Health Board to carry out the study.

“The results will also influence how we teach the next generation of healthcare professionals in Wales”

Alison Lester-Owen

The university is holding a public event on 12 February, where people will be asked their views on the NHS and for their opinions on what should be expected from professionals working in the sector, from nurses and doctors to cleaners.

Alison Lester-Owen, who is jointly leading the project, said: “We want to know the qualities that they feel a professional person should display.

“The research will take in the opinions of health workers and people in the industry, but we are particularly interested in gathering the views of the general public,” she said.

“The results will also influence how we teach the next generation of healthcare professionals in Wales,” she added.

Lynne Grundy is head of nursing and midwifery education, research and professional practice at Betsi Cadwaladr University Health Board. She said the research partnership would have a major impact on the way health professionals operated in the future.

She added that the health board was keen to identify how it could improve the care experiences of its patients, and to find out their views of on professionalism in the healthcare workforce.

“Their insights, opinions and views will provide us with valuable information which will help us to improve the care delivered to our patients and positively influence their experience of healthcare,” she said.

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Readers' comments (1)

  • As a patient I expect a nurse to be clean and tidy and demonstrate a thorough understanding of infection control. To speak in English all of the time around me so I am aware of what is being said and to appear to care about how I feel. Added to that the nurse should be knowledgeable of my condition and care required and able to carry out any procedures expertly and efficiently. As you can see, I expect a lot, but then so do most patients, even if they do not say so. In return I would give the nurse my respect, thanks and admiration and try very hard not to be too demanding. In the real world, nurses are struggling every day to ensure basic care needs are met and are juggling tasks that require a registered nurse to perform them; my thanks and admiration may not help much with that, even if it is appreciated. This view of 'professionalism' may be different from that of others, but demonstrates the high standard nurses are expected to maintain despite the many problems they face day in and day out. Unfortunately asking patients what they consider 'professionalism' and then telling future nurses what they should be doing will not heal the underfunding and over subscription of NHS hospitals, so nothing will change.

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