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Care industry to feature on TV’s Undercover Boss


Working undercover on the frontline has revealed “the extent of the challenges” facing staff in the care home sector, according to a manager whose experiences are due to be broadcast tonight.  

The programme will also reveal some “incredible” staff who are prepared to “go the extra mile” for those they care for – on some occasions working on their day’s off.

Former nurse Pam Finnis is managing director of the country’s third largest care home provider, HC-One, which was created last year following the collapse of Southern Cross.

She will feature in Channel 4’s Undercover Boss programme this evening at 9pm.

HC-One began providing care at 241 former Southern Cross homes in November 2011 and has around 14,400 employees.

The programme followed Ms Finnis, who last worked as a carer 17 years ago, as she went undercover to gain insights into the UK care industry and hear the stories of frontline nurses and carers.

Ms Finnis said: “We have some incredible staff at HC-One, staff who frequently go the extra mile.

“Taking part in the programme also brought home to me the extent of the challenges that the care sector faces, and I have come away from this experience determined to meet those challenges.”

HC-One chair Chai Patel said: “We decided to take part in Undercover Boss because of the confidence that we have in our dedicated members of staff.

“We feel that taking part in the programme provided us with an opportunity to counter some of the misunderstandings that exist about care as well as an opportunity to show to the wider public the hard work and kindness that goes on every day.”

He added: “I believe that this programme approaches the care sector in a very balanced, fair and sensitive way. 

“It highlights some amazing people, as well as the continued challenges we face with the mission we started on 1 November 2011 when we stepped in.”


Readers' comments (3)

  • Anyone with half a brain can tell them why they have a high staff turn over. If you want good staff then pay them a living wage. Not minimum wage for what is a physically and emotionally demanding job.
    You can get minimum wage by flipping burgers in McDonalds and you also get a free lunch there, why would you choose to be exposed to unpleasant body fluids, potentially aggressive dementia patients and unsociable hours for the same pay.

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  • I have a family member at one the homes listed under HC-ONE we currently pay £1,600 a month.. and quite honestly the home is filthy dirty!! in NEED OF A REFURBISHMENT! i vistit my relative every week and every weekend at the home is short staffed.. bedroom alarm going off for hours! urine on the bathroom floor not cleaned up just put a cone round the wet floor, i have walked along the corridor and seen plops of faeces, yes i would say some STAFF do a good Caring job. PAM FINNIS went to the most luxurious homes... she needs to look at homes in the MANCHESTER AREA. AS FOR STAFF NOT GETTING PAID ENOUGH!!! WHAT ABOUT THE POOR' RESIDENTS PAYING £1,600 a month to live poor conditions!!!!!!!!!!!!!!!!

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  • I believe that care staff need to be registered with a governing body to improve standards and also be paid extra money as the role can be very demanding physically and emotionally. However saying that carers are carers and not nurses who have extra responsibility to care on a different level for loved ones

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