Working undercover on the frontline has revealed “the extent of the challenges” facing staff in the care home sector, according to a manager whose experiences are due to be broadcast tonight.
The programme will also reveal some “incredible” staff who are prepared to “go the extra mile” for those they care for – on some occasions working on their day’s off.
Former nurse Pam Finnis is managing director of the country’s third largest care home provider, HC-One, which was created last year following the collapse of Southern Cross.
She will feature in Channel 4’s Undercover Boss programme this evening at 9pm.
HC-One began providing care at 241 former Southern Cross homes in November 2011 and has around 14,400 employees.
The programme followed Ms Finnis, who last worked as a carer 17 years ago, as she went undercover to gain insights into the UK care industry and hear the stories of frontline nurses and carers.
Ms Finnis said: “We have some incredible staff at HC-One, staff who frequently go the extra mile.
“Taking part in the programme also brought home to me the extent of the challenges that the care sector faces, and I have come away from this experience determined to meet those challenges.”
HC-One chair Chai Patel said: “We decided to take part in Undercover Boss because of the confidence that we have in our dedicated members of staff.
“We feel that taking part in the programme provided us with an opportunity to counter some of the misunderstandings that exist about care as well as an opportunity to show to the wider public the hard work and kindness that goes on every day.”
He added: “I believe that this programme approaches the care sector in a very balanced, fair and sensitive way.
“It highlights some amazing people, as well as the continued challenges we face with the mission we started on 1 November 2011 when we stepped in.”