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Drop in number of NHS staff who recommend a job in the health service

  • 8 Comments

The proportion of NHS staff who would recommend their organisation as a place to work is steadily dropping, latest survey results reveal.

The Department of Health has today published its 2011 staff survey, carried out between September to December last year. It covered 366 NHS organisations and 134,967 staff in England .

It shows 51% of staff would recommend their organisation as a place to work, down from 53% in 2010 and 55% in 2009.

However, the majority of staff said they feel satisfied with the quality of care they provide to patients (87%), with nine out of 10 feeling their role makes a difference to patients. Only 11% stated that they would be unhappy with the standard of care provided by their organisation.

But there was a slight drop in the proportion of those who agreed with the statement: “If a friend or relative needed treatment, I would be happy with the standard of care provided by this organisation”, from 63%, down from 64%.

Less than a third (30%) said there were enough staff for them to do their job properly, down from 32% the previous year.

Just under a third of all staff (31%) reported they often felt like leaving their organisation - up from 29% in 2010. Meanwhile, 22% said they would probably look for a job at a new organisation in the next 12 months, up from 21%.

The proportion who said they would leave their organisation as soon as they could find another job was 16%, a percentage point more than in 2010.

Staff from commissioning primary care trusts were the most likely to say they would leave their organisation as soon as they could find another job (25%).

Only 38% of staff were satisfied with their level of pay, down 2 percentage points from 2010.

However, the proportion of staff receiving appraisals increased from 77% to 80% in 2011. In 2009 it was 69%.

The survey’s response rate was 54%, the same as last year.

The best performers include Liverpool Heart and Chest Foundation Trust, Queen Victoria Hospital Foundation Trust, Clatterbridge Centre for Oncology Foundation Trust and Papworth Hospital Foundation Trust. They all scored most highly on standard of care, staff motivation and feeling valued by colleagues.

Health secretary Andrew Lansley said: “This survey shows that NHS staff remain committed to providing the highest quality of care to their patients. The number of staff happy with the standard of care remains stable, with some foundation trusts performing to a very high standard.

“Too many trusts continue to have less favourable levels of recommendation to ‘family and friends’. The NHS should use this as a basis for seeing improvement in the services we deliver for patients in the future.”

But Unison head of health Christina McAnea said the results showed “increased levels of stress being heaped on staff by a combination of government cuts, the Health and Social Care Bill and the continuing pay freeze”.

  • 8 Comments

Readers' comments (8)

  • Only 11% stated that they would be unhappy with the standard of care provided by their organisation.

    But there was a slight drop in the proportion of those who agreed with the statement: “If a friend or relative needed treatment, I would be happy with the standard of care provided by this organisation”, from 63%, down from 64%.

    ? Is that gap down to undecided, or a category between happy and unhappy ?

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  • all these surveys appear to be a total waste of time and money and human resources which could be more productively engaged. The results aren't even accurate or representative. Some of them are done buy different organisations and come up with totally different results!

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  • michael stone



    For some reason NT didn’t include these bits:

    just under a third of all staff (32%) were satisfied with the extent to which they felt that their trust values their work, this figure is lowest for ambulance staff (18%) and highest amongst commissioning PCT staff (39%).

    Only 26% said that communication between senior managers and staff is effective and less than a third (30%) reported that senior managers act on feedback from staff.

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  • DH Agent - as if ! | 20-Mar-2012 3:31 pm

    what's your source?

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  • Haven't been on one ward where a nurse or aux hasn't said don't do it - usually jokingly, but there's a serious tone.

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  • Would I recommend this career NO NO NO

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  • Little One

    I haven't even finished my training yet and would struggle to recommend Nursing to a friend. Do I love Nursing? Yes. Would I do my training over again? Never.

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  • Little One 21-Mar-2012 9:57am

    I wish you could have experienced how nursing was 20 years ago it was not perfect but you would have felt like a real nurse not a pen on legs. Keep on with your training get qualified, fingers crossed get a job, anywhere at first don't be too fussy then keep your eyes on the vacancies for your ideal post, don't get too comfortable so you don't move on. Nursing in the future hopefully will improve!

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