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Hinchingbrooke falls again in patient satisfaction rankings

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Privately-run Hinchingbrooke Health Care Trust has fallen again in the monthly league table of hospital patient satisfaction being piloted across the Midlands and East of England.

Nineteen out of 46 hospitals trusts across the region scored higher than Hinchingbrooke in the August results for NHS Midlands and East’s “friends and family test”.

The test, which scores trusts on the basis of how likely their patients would be to recommend them to friends or family, is being piloted by the strategic health authority cluster ahead of a planned national rollout next year.

Hinchingbrooke received widespread publicity when it scored joint-highest in the region’s first published set of results – for May 2012 – just two months after private firm Circle began its management franchise of the trust.

Circle chief executive Ali Parsa said in a press release that becoming “the top recommended hospital shows that staff at Hinchingbrooke have been liberated to deliver the best services for the patients they know best”.

However, the trust’s place in the rankings has been falling month-on-month since then. Eight trusts scored higher than Hinchingbrooke in June, 10 in July, and 19 in August. In August, Hinchingbrooke achieved a “net promoter score” of 69 – the average score for the region.

The highest-scoring provider in August was Robert Jones and Agnes Hunt Orthopaedic and District Hospital Foundation Trust, which shared Hinchingbrooke’s joint-top ranking in May, and has come first or second in every month since then.

The highest scoring non-specialist trust was the Princess Alexandra Hospital, which has also ranked in the top five in every month since the test was launched.

Nursing Times attempted to contact spokespeople for Circle, but they were unavailable for comment.

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Readers' comments (1)

  • oh hang on a min I thought this was supposed to be the perfect hospital model...privatised

    just shows what a load of crap the private sector are...G4S, serco (fiddling figures etc), winterbourne circle the list goes on

    good to know our nhs is safe with these people eh!!!

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