Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

generic  nurse wheelchair

How patient involvement in care is improving service provision.

For decades a general lack of funding in the NHS has resulted in poor service delivery, which for some time went unquestioned (Box 1). The prevailing culture was to function without direction and without input from outside sources such as voluntary groups and those who used the service. Control was bureaucratic and so service delivery deteriorated resulting in a growing number of complaints. The number of cases of litigation against the NHS grew, prompting the government to take action.

Subscribe for full online access and get...

  • Full, instant access to all stories
  • Customised email alerts straight to your inbox
  • 5,000+ practice articles in our clinical archive
  • Online learning units on fundamental aspects of nursing care

Register for guest access to keep reading and get...

  • A free taste of other selected news stories
  • Daily email newsletters

Speak with a member of the team about providing Nursing Times for your whole team
Are you a student nurse? Take advantage of a discounted rate by clicking here (Graduation date required)
Already have an account? Sign in