Imperial College Healthcare has strengthened its nursing leadership by appointing a deputy director of patient experience and a deputy director of nursing.
Guy Young has been made deputy director of patient experience and Dr Senga Steel is deputy director of nursing.
The London-based trust said it was one of the first to create a senior management position focussing “exclusively on the patient experience”.
Mr Young’s first priority in his new role will to launch and implement a patient-centeredness strategy, the trust said in a statement.
“We should see patients as guests in our hospitals who we treat with compassion, listen to and involve in all aspects of their care,” said Mr Young. “We know there is a direct link between how our staff feel about working at our hospitals and the experience of our patients.”
He said he would be working closely with colleagues in other departments to “ensure that the staff voice is heard from ward to board”.
Mr Young added: “By creating a senior role to focus exclusively on the patient experience, the trust is demonstrating its commitment to making significant improvements in this fundamental area.”
Ms Steel is tasked with raising the profile of nursing research within the trust as well as focusing on improving the learning environment for our students.
She said: “I want to ensure we create the best learning environment possible for our student nurses, to prepare them for their future careers and to ensure that our nurses, midwives and healthcare assistants get the best opportunities for their professional development.”
Trust director of nursing Professor Janice Sigsworth, said: “I am delighted to welcome Guy and Senga to the trust – both are great assets to our leadership.
“Senga and Guy come from a solid nursing background and have both held senior nursing positions. Our patients and nurses stand to benefit enormously from their shared wealth of experience, ranging from quality and safety to nursing research.”
She added: “Both Senga and Guy are committed to the patient experience and ensuring compassion and care at the bedside.”
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