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Implementing Essence of Care in a clinical research facility

Essence of Care was issued by the Department of Health in February 2001 (DH, 2001a) as part of the clinical governance agenda to support quality improvement measures set out in A First Class Service (DH, 1998). The idea is that through comparing, sharing and developing best practice by means of clinical benchmarking, the quality of fundamental aspects of care can be improved. The advantage of clinical benchmarking at a local level is that by using a bottom-up approach frontline workers ...

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