As the NHS continues to face workforce challenges, the attention this week has focused on how the recruitment of people from outside of the UK might look after the UK’s departure from the European Union.
Learning from past complaints to improve the care of patients
30 May, 2006
All NHS organisations should have a complaints policy (Department of Health, 2004). Whether a complaint is made verbally or in writing, nurses should be aware of their organisation’s policy and how to respond. Verbal complaints are frequently made while the patient is still in hospital and are often made to the nurse(s) responsible for her or his care.
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