A senior sister who spent her day off helping an elderly war veteran with dementia get home to Scotland is among seven staff chosen to receive an award by Burton Hospitals NHS Foundation Trust.
The trust’s Going the Extra Mile (GEM) awards are given to around 16 staff a year who have demonstrated “real” commitment to patient care.
Liz Waine, senior sister on Ward 19 at Queen’s Hospital, stepped in when a war veteran from Aberdeen was brought in after falling ill on a visit to the National Memorial Arboretum at Alrewas.
“These nominations are a shining example of the high standards of quality care and patient experience that we strive to achieve at Burton Hospitals”
When the man was medically fit to go home he needed to catch a flight from Birmingham Airport. Because he had dementia, Ms Waine came in on her day off to personally escort him to the airport and ensure his safety.
She was among dozens of nominations for an award made by patients and staff in the first six months of the year. Trust chief executive Helen Ashley picked the seven eventual winners.
Healthcare assistant Liz Hollis and staff nurse Sariah Akhter, from the emergency department at Queen’s Hospital, were nominated for the treatment and care they gave to a 96-year-old man who was rushed to hospital after a fall and his concerned family.
“They always had a smile as the ambulances piled up with yet more poorly people,” said one of the patient’s relatives. “To remain calm, professional under these very trying situations means that I believe that they went that extra mile.”
Meanwhile, sister Anne-Marie Smith was nominated by a patient who had become anxious and tearful on the day of surgery.
The patient said: “Anne-Marie was so kind and caring, going way beyond what her role requires. She was able to change my whole experience from being a nightmare to something I was able to manage. She then went out of her way to pop up and see me on the ward the following day.”
“Anne-Marie was so kind and caring, going way beyond what her role requires. She was able to change my whole experience from being a nightmare to something I was able to manage”
Sister Beverley Walker, from the trust’s Sir Robert Peel Hospital in Tamworth, also received a GEM Award after being nominated by a patient she supported before and after surgery.
Joy Baxter, a newly-qualified staff nurse on Ward 30, was nominated by a patient who said she showed an outstanding degree of care, attention, and support.
The patient said: “She listened to me, took the time to help me despite the ward being extremely busy. She was knowledgeable and confident. For me Joy stood out as the type of nurse the profession should be nurturing.”
Ian Thompson, an HCA on the hospital’s Ward 8, was nominated by a patient who said: “Lovely HCA, who made me laugh and gave me plenty of time to discuss every aspect of my complex problems.
“He showed great kindness and professionalism to staff and patients. You can see that he clearly enjoys his job and treats every patient as individuals.”