Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

NMC admits to finding FtP errors in nursing register


The Nursing and Midwifery Council has admitted that IT errors have left hundreds of nurses and midwives with inaccurate registration records, in some cases involving cautions and striking off orders.

The regulator said 410 inconsistencies had been identified so far in fitness to practise data during a snap audit sparked by the chance discovery of some errors.  

The regulator’s council was told last week that 300 mistakes were not “public protection issues”, but the remaining 100 were of major concern and had been urgency rectified. More mistakes are expected to be found before the end of the audit, which was planned to finish today.

The problem is linked to the incompatibility of the NMC’s two main computer systems.

The regulator has identified discrepancies between the data held on registrants’ status in the registrations database – a system ironically called – WISER and the fitness to practise case management system.

Because the systems cannot be linked, the outcomes of hearings and associated court proceedings recorded in the case management system have to be manually transferred to WISER. Human error has led to some caution orders and striking off orders not being added correctly to the register, the NMC said, though it claimed the number of serious mistakes found was “reasonably small”.

The NMC council was told that immediate steps had been taken to ensure tighter checks occurred when entries were made in future, but that a long term solution would require investment in a new IT strategy.

Interim chief executive Jackie Smith said: “Bluntly, unless we invest in our IT systems we will remain at risk with WISER. It is a very old system [and] it is difficult to find the expertise to keep it going.”

Interim chair Judith Ellis said the regulator was in the process of developing a new IT strategy for the next five years. However, it is expected to require £10m investment at a time when the regulator is facing significant financial problems (see left).

Professor Ellis said the draft plans were being independently reviewed “because it is such a key issue for us to get this right and the cost of any IT strategy right”.

“The bottom line is the [current] IT [system] does not serve the organisation,” she said.


Readers' comments (7)

  • “The bottom line is the [current] IT [system] does not serve the organisation,” she said.

    The bottom line is the NMC does not serve the nursing profession. And they have the gall to expect us to continue to finance them?

    Unsuitable or offensive? Report this comment

  • it is beyond words! not to mention the totally irresponsible destruction of the lives and careers of the nurses involved. How can they possibly justify the fees they collect from nurses and even speak of an increase until they get their house in order rather then blaming their equipment and facilities.

    Unsuitable or offensive? Report this comment

  • Imagine my shock at reading this.......

    Unsuitable or offensive? Report this comment

  • The ARF increase is justified - it is needed to fund a modern and effective regulator. However, how much of the IT errors are down to user data entry error rather than the systems being at fault?

    Unsuitable or offensive? Report this comment

  • What a surprise, they need more money. Guess where they will try and get that from.

    Unsuitable or offensive? Report this comment

  • what a load of sh** they left my caution on for two months after it expired and I had to call them 3 times before they got it right and they dare to say they need to increase fees

    Unsuitable or offensive? Report this comment

  • More money! For what? They do nothing to support the nursing proffesion. They have a their H.Q. in Portland place in much money does that cost? The've been in special measures for years and now they are blaming their IT system for their financial problems and they want nurses who are poorly paid, who have a two year pay freeze to contend with to foot the bill. What a bloody cheek.

    Unsuitable or offensive? Report this comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.