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Nurses asked to rate CQC


Nurses are being asked to rate the Care Quality Commission and its approach to regulating essential standards, following a fresh wave of high profile care failings.

The Royal College of Nursing is asking its members whether the under fire regulator is sufficiently clear about compliance with its essential standards of care and whether they agree with its current approach to inspections.

The CQC has found itself under unwelcome scrutiny since being criticised over its handling of the serious care failings found at Basildon Hospital in late 2009.

Witnesses at the Mid Staffordshire public inquiry have also questioned whether the CQC has enough resources to mount national investigations or sufficient clinical staff in its regional teams.

It received criticism last month for its apparent failure to act on a whistleblower’s concerns about the Winterbourne View care home in Bristol where abuse was subsequently uncovered by the BBC.

The college states: “The failures to provide acceptable levels of care in Mid Staffordshire hospital and Winterbourne View care home are notable and shocking examples of appalling harm to vulnerable people.

“In the latter case, it appears that there were multiple failures; from the staff themselves to the employer and commissioners of care who have a responsibility to ensure safe and quality care, and to the Care Quality Commission who failed to act when a whistleblower approached them to raise concerns. 

“We would like to know more about your views, perceptions and experiences of CQC and the work it carries out.”

The RCN survey asks nurses whether the CQC is “clear” about its essential standards of safety and care quality, whether its approach is “fair and proportionate”, and whether it takes staffing levels and skill mix sufficiently into account during assessments.

It also asks how CQC inspections should be carried out – for example, announced or unannounced – and how regularly they should take place.

The results will help inform what improvements and policies the RCN calls for in relation to the regulator’s work.

RCN members have until 18 September to complete the survey, which can be found online at the college’s website. A separate survey is available for band 6 nurses and above.


Readers' comments (4)

  • This probably isn't the CQC's fault but my trust expect us to spend vast amounts of time gathering evidence for CQC - and a nurse I know from another trust said it was a full time job for the band 7's.

    I cannot believe that the CQC want clinicians to take time out of front line care to produce evidence of on the quality of care that they give - this must be a catch 22.

    Why can they not carry out patient satisfaction surveys - surely that are the best way to judge how high the quality of care is. If they did prioritise listening to 'service users' perhaps they would have acted more quickly in the cases mentioned above.

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  • Is there a 'piss poor' option on the tick box form?

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  • I believe many of the negative comments regarding the CQC stem from their often confrontational approach to inspection visits, often putting front-line staff under unecessary stress, and seeming to nit-pick minor issues so that they have something to report.

    We all understand the need to constantly strive for improvement, but in order to achieve change you need to get people on board, rather than alienate them.

    Some CQC inspectors seem to believe thay are important people, rather than ordinary people doing an important job.

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  • Anonymous | 25-Aug-2011 11:58 am not at all, apart from the fact that many are non clinicians without a damn clue of how or why we do things or why we say things need to be done, a lot of the negative comments stem from them being completely ineffectual and useless. Complaint after complaint met with 'there's nothing we can do.'

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