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Patients more likely to follow advice nurses state as 'important'

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Whether patients follow advice given them by nurse-led telephone triage services depends on a range of factors, including how strongly a nurse emphasises its importance, according to a study by the University of Alberta.

Whether patients follow advice given them by nurse-led telephone triage services depends on a range of factors, including how strongly a nurse emphasises its importance, according to a study by the University of Alberta.

Researchers spoke to 312 people who called a service similar to NHS Direct.

Nearly 90% of patients followed the advice they received.

Almost all, 99%, said the clarity of the advice was an important factor in their decision.

Other factors were how comfortable the nurse was to talk to and how strongly the nurse emphasised the importance of following the advice.

  • Journal of Clinical Nursing (2012) 21: 1041-1050
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