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Personalised care briefing for nurses published

  • 5 Comments

The NHS Confederation and Social Care Institute for Excellence have published a briefing for nurses on personalised care.

It says the change will mean health professionals having stronger partnerships with local authorities, putting “clear procedures and systems in place to help integration” and other changes to their roles and the overall workforce.

SCIE workforce director Stephen Goulder said: “Personalisation may sometimes mean staff looking at health services in an entirely different way.”

 

  • 5 Comments

Readers' comments (5)

  • I am working with Personalisation in Mental Health. In the time of "cuts", I would like to know where all the money is coming from for this! The criteria for entitlement is so subjective, and we are giving thousands of pounds to each person who qualifies. There would be public uproar if they knew the types of things we are funding, and I am not convinced at this stage that it will help the majority "recover" from their mental health problem. I have just managed to get someone a course funded which should get him a career though, so it's not all bad!

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  • I've just seen this and haven't had time to read the report yet. But what is different?
    Person-centred care and the nursing process were used during the 80s and 90s with the 'Customer as King' then the 'Patient as King' which then became the 'Client as King'. The university hospital even issued table napkins with a picture of a crowned frog to remind everybody. This system worked very well and we took great pride in the delivery of excellent care until the patients' demands outstripped decreasing staffing levels and funds in the mid-1990s. Patients were all issued with questionnaires and invited to give feedback which revealed a growing number of compaints. It was then decided by a radical change in the management structure and managers that meeting targets was more efficient and economical. The problem was that with severe staff cutbacks we never again managed to hit the bull's eye and standards dropped rapidly as did staff moral and our pay packets!

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  • HBS Press Book
    Employees First, Customers Second: Turning Conventional Management Upside Down
    by Vineet Nayar

    This the new managerial attitude at Harvard!

    Will this arrive on the healthcare scene too? The NHS has been an experimental field for the trials of all the other management models so far since F.W. Taylor's scientific methods in 1895 subsequently adopted and further developed by Henry Ford' in the automobile industry mass production assembly lines in the early 1900s. To date not many of these models appear to have worked in healthcare and the valuable financial resources used for their implimentation which could have been better spent on the patients have been totally wasted.

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  • www.employeefirst.in

    slide show regarding the above. maybe the idea isn't so daft after all and could work in healthcare. after all looking after staff gives better results as far as customer or patient care goes.

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  • http://www.hci.org/lib/managing-millennials-employees-first-customer-second-experiment

    a good argument of why the above might actually work very well in healthcare and the NHS as this model is also applicable t the service industry. I haven't so far found any reference to its application to healthcare but it would be well worth further investigation.

    HBS Press Chapter
    An Overview of the "Employees First, Customers Second" Approach to Management--How Empowering Your Employees Sets the Stage for Transformative Growth
    by Vineet Nayar
    19 pages. Publication date: Jun 08, 2010. Prod. #: 5998BC-PDF-ENG

    If yours is a knowledge-based business, you know that your company's assets lie increasingly in the talent and creativity of your employees. Vineet Nayar, CEO of HCL Technologies, a global IT services company, draws on his own experience to show how a company can focus on its value creators--its frontline employees--to achieve remarkable growth and profitability through innovation. In this chapter, he describes how his company turned the conventional wisdom--that the customer always comes first-... Read More »

    If yours is a knowledge-based business, you know that your company's assets lie increasingly in the talent and creativity of your employees. Vineet Nayar, CEO of HCL Technologies, a global IT services company, draws on his own experience to show how a company can focus on its value creators--its frontline employees--to achieve remarkable growth and profitability through innovation. In this chapter, he describes how his company turned the conventional wisdom--that the customer always comes first--upside down. By putting employees first, writes Nayar, you can bring about a fundamental change in the way you deliver value to your customers and differentiate your company from its competitors. This is the story of one company's journey to transformation and accelerated growth, but it's one that can be adapted and applied in a thousand different ways--in any company, industry, or culture. This chapter was originally published as the Introduction of "Employees First, Customers Second: Turning Conventional Management Upside Down."
    http://hbr.org/

    Anbody interested? There is plenty more information about the book and the philosophy by entering Employees First, Customers Second in Google.

    Any feedback on this topic would be interesting.


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