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In depth

Telemedicine in healthcare 1: exploring its uses, benefits and disadvantages

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An outline of the various applications for telemedicine in healthcare, and an examination of the advantages and disadvantages of using this technology



Firas Sarhan, MSc, PGDip, BA, is senior lecturer, Bucks New University.


Sarhan, F. (2009) Telemedicine in healthcare 1: exploring its uses, benefits and disadvantages. Nursing Times; 105: 42, early online publication.

This first in a two-part series on telemedicine in healthcare outlines the background and context for using this technology. It discusses the various levels of telemedicine and its different possible applications in healthcare, and examines the advantages and disadvantages.

Keywords: Telemedicine, Telecare, E-health

  • This article has been double-blind peer reviewed



Practice points

  • Telemedicine has several applications and nurses need to understand the full range of possible uses.
  • Using telemedicine technology in healthcare has several advantages and disadvantages.  



Telecommunication technologies can be used to facilitate the delivery of healthcare to patients living in remote areas and enable information exchange between healthcare professionals (Maheu et al, 2001).

In the UK, a growing and ageing population along with more sophisticated clinical interventions means that there are demands for an increasing focus on quality and efficiency to maintain ready access to effective healthcare. However, Stanberry (1998) warned that headlong investment in technology for its own sake is misguided. He advocated maintaining patient safety, consumer-focused relations between professionals and patients, and identifiable service improvement as significant considerations for investment in telemedicine.

The Department of Health developed the National Programme for IT (NPfIT) to move the NHS in England towards a single, centrally-mandated electronic care record for patients. It connects GPs to hospitals, providing secure and audited access to records for authorised healthcare professionals (House of Commons Committee of Public Accounts, 2007).

The programme aims to improve patient care by enabling clinicians and other NHS staff to increase efficiency by giving them easy, safe and secure access to patient. The DH agency NHS Connecting for Health (NHS CfH) is responsible for delivering it.

There are also plans for patients to have access to their records online through a service called HealthSpace. NPfIT is said to be “the world’s biggest civil information technology programme” (House of Commons Committee of Public Accounts, 2007).


Definition of telemedicine

Most definitions focus on improved access to healthcare services through use of telecommunications technology. Logan (1998) defined telemedicine as: “Simply a tool that permitted more equitable distribution of comprehensive specialty and sub-specialty healthcare services to remote populations.”

Other definitions include using and accessing remote medical expertise when needed to seek or give advice on patient care.

It is evident therefore that telemedicine is a diverse and comprehensive concept that incorporates transfer and exchange of medical information using telecommunication technologies. Beyond the key concept of single patient/practitioner interface, Craig and Patterson (2006) outlined natural extensions that could include electronic links between multi-centre care facilities either locally, nationally or internationally, heralding the notions of “telehealth” and “telecare”.

However, such technological advances should not be interpreted as a new form of medicine, but merely as a new location (Bashshur et al, 2005) that will not in itself provide a cure or replace healthcare professionals (Craig and Patterson, 2006).

Other terms used when discussing technology in healthcare include telehealth, which refers to the delivery of health-related services and information via telecommunications technologies. Telehealth delivery could be as simple as two healthcare professionals discussing a case over the telephone, or as sophisticated as using videoconferencing between providers at facilities in two countries, or even as complex as robotic technology.

Telehealth is an expansion of telemedicine, but unlike telemedicine (which more narrowly focuses on the curative aspect), it encompasses preventive, promotive and curative aspects (Maheu et al, 2001). Although originally used to describe administrative or educational functions related to telemedicine, the term is now used to describe a myriad of technology solutions. For example, doctors use email to communicate with patients, order drug prescriptions and provide other health services (Field, 1996).

E-health is a term introduced relatively recently to describe healthcare practice supported by electronic processes and communication. The term is inconsistently used: some would argue it is interchangeable with healthcare informatics and a subset of health informatics, while others use it in the narrower sense of healthcare practice using the internet (Field, 1996).

The term telecare refers to the continuous, automatic and remote monitoring of real-time emergencies and lifestyle changes over time to manage the risk associated with independent living (Telecare Aware, 2009).

In the UK the NHS set targets for implementing e-health:

  • 2001 - to have up to 90% of GP practices and 25% of hospitals connected to NHSmail;
  • 2002 - to have desktop connections for all NHS clinical staff linking them to basic emails, browsing and directory services;
  • 2003 - to have completed migration to national standards for all email, internet browsing and office systems used in the NHS and all NHS staff to have desktop access;
  • 2004 - to have access to electronic patient records (EPRs) and electronic transfer of prescriptions (ETP);
  • 2005 - to have all appointments bookable electronically. There will be local telemedicine facilities and all GP practices and hospitals will be able to use EPRs and ETP (House of Commons Committee of Public Accounts, 2007).


Levels and types of telemedicine

Craig and Patterson (2006) said all telemedicine interventions are based on patients or professionals obtaining an opinion on treatment or care from someone who is more experienced or an expert in a particular field. Accordingly, telemedicine interventions could be classified on the basis of the type of interaction and information transmitted between patients and professionals. According to Maheu et al (2001), such intervention could be categorised into four levels (see Box 1).

Table 1 outlines the various clinical applications of telemedicine.

Box 1. Four levels of telemedicine

The four levels of telemedicine are:

  • Level 1 - using emails or faxes to transfer medical data over telephone lines;
  • Level 2 - transmitting still images or “store and forward” information such as electrocardiogram strips, pathology slides and/or X-rays;
  • Level 3 - transmitting synchronous, interactive, audio-visual communications. This requires satellite, telephone and microwave or internet technology;
  • Level 4 - in the US this is limited to research conducted at the Department of Defence. The technology was designed for remote palpation and guided robotic surgery.

Source: Maheu et al (2001)


Table 1. Categories and examples of telemedicine applications

Category Examples

Patient care

Professional education

Patient education


Public Health

Healthcare administration 

Radiology consultations; post-surgical monitoring; triage of emergency patients

Continuing medical education programmes; online information and education resources; individual mentoring and instruction

Online help service for patients with long-term conditions

Aggregation of data from multiple sites; conducting and coordinating research at multiple sites

Access to care for disadvantaged groups; poison control centres; reporting

Video conferences for managers of integrated health systems; quality monitoring

Source: Field (1996)


Ranges of application

Clough (1999) argued that telemedicine and telecare already encompass a wide range of applications using varying degrees of technology, from standard telephone equipment to complex scanners and communication satellites. Some applications are “live” or “interactive” using videoconferencing or even just a telephone, while others use “store and forward”. Telemedicine can be used to access expert advice and is already used in areas such as: cardiology; dermatology; endoscopy; home monitoring; information for patients and carers; continuous education for clinicians; community nursing; ophthalmology; pathology; radiology and imaging; and psychiatry.


McClellan et al (2008) said that the Organization for Economic Cooperation and Development provided evidence that high-quality and cost-effective healthcare interventions are not being used effectively at local, national and global levels. This results in misuse of resources, long waiting lists and variations in standards of care across hospitals (Heinzelmann et al, 2006). 

Bashshur (2001) argued that telemedicine will contribute significantly to reducing barriers in information sharing among healthcare professionals. In this way, constraints in accessing care for large numbers of patients across wide areas will be reduced. Equally, exponential rises in global costs of healthcare and considerable variation in standards of care will be more controlled (Heinzelmann et al, 2006). Telemedicine therefore provides an option for contemporary quality control and future resource allocation and planning.

The role of telemedicine

Telemedicine can be used when healthcare professionals and patients are unable to meet face to face due to geographical distances, convenience or practicality. Eng and Gustafson (1999) identified a number of functions that telemedicine can provide for healthcare systems:

  • Providing individualised health information;
  • Enhancing decision making in clinical management;
  • Facilitating communication between healthcare professionals;
  • Health promotion/changing health behaviours and lifestyle to adopt and maintain good health;
  • Offering support;
  • Educating patients, carers and relatives on managing health problems by facilitating remote monitoring and information delivery.

There is scope for telemedicine to improve healthcare outcomes, in terms of reducing secondary complications, enhancing communication, and centralising data sources to allow information sharing. Craig and Patterson (2006) also argued that telemedicine can contribute to improving equity in accessing care by enhancing communication between healthcare professionals.

Benefits of telemedicine

Telemedicine can be used to monitor patients’ health from a distance, offer advice and manage healthcare needs effectively.  

Hui et al (2001) conducted a pilot study on the feasibility of telemedicine in providing geriatric services and whether this method of care delivery might increase productivity and cost savings. Two hundred residents were recruited from a local nursing home. Teleconferencing was used to replace face-to-face outreach services over one year. The feasibility of telemedicine was evaluated by participating specialists (medical staff, nurses, psychologists, physiotherapists and occupational therapists), who tested productivity gains, use of hospital services and user satisfaction.

The findings suggested telemedicine was an adequate means of service delivery in up to 99% of cases, in that follow-up intervals were reduced, follow-up care via teleconferencing was cheaper than face-to-face outreach or clinic activities and, importantly, patients accepted telemedicine as a valid form of continuity with healthcare professionals. A 9% reduction in A&E visits and 11% fewer admissions to acute hospital wards demonstrates more tangible economic savings.

Hui et al (2001) concluded that telemedicine is a feasible means of delivering multidisciplinary care to frail nursing home residents and may result in increased productivity and significant savings.

Pain et al (2007) conducted a randomised controlled trial in three centres over two years to evaluate the effectiveness of using internet-based video link technology. The study was for patients in the first six months post-discharge from spinal rehabilitation centres. Standardised assessments took place before allocating participants to intervention or control groups. Both groups received standard post-discharge support, but the intervention group also had regular videoconferencing sessions. Participants also underwent assessment at two months and six months post-discharge. The results (from 77 participants) revealed significant differences between the two groups when quality of life intra-subject score differences between discharge and month six were compared (p=0.025). Other findings indicated that the video link was accepted by the intervention group.

Pain et al (2007) suggested regular expert consultation after discharge via video-link technology benefited participants’ quality of life. Participants suggested that tele-rehabilitation should be targeted at people assessed as having continuing healthcare or rehabilitation needs. This supports earlier points on the efficacy of telemedicine as a malleable tool for acute care and follow-up and preventative healthcare (Maheu et al, 2001).

Other benefits include educational opportunities for healthcare professionals. Similar considerations of ease of access, travel constraints and costs, applicable to patient care, also apply here (Hjelm, 2006). 

Home care

Elford et al (2000) stressed that the most important potential benefit of telemedicine is access to quality healthcare for rural communities. It means patients no longer need to travel to consult medical specialists.

Telemedicine is also playing a major role in home care collaboration and partnership working between primary and acute care professionals. The driving forces for this are patients being discharged earlier from hospital with some additional care needs at home; treating patients at home is cheaper than in hospital and many prefer to stay in their own homes rather than moving to nursing homes or hospices (Elford et al, 2000).

Advocates of telemedicine argue it offers effective advice and enhanced communication between healthcare professionals and relatives. Guest et al (2005) examined its use in helping neurologically impaired children at home. One family was recruited as a pilot study to assess the feasibility of telemedicine.

The findings suggested the family did not feel isolated from expert help and advice since the technology was simple to use and they found tele-consultations as reassuring as face to face consultations. The child was able to spend more time with family in a familiar setting instead of hospital. The family indicated significantly improved independence (Guest et al, 2005).  

Soopramanien et al (2005) examined telemedicine in providing post-discharge support for patients with spinal cord injury (SCI), with a sample of 12 patients recruited from a spinal centre in the UK. Preliminary results indicated telemedicine enabled healthcare professionals to gain better understanding of family interactions, facilitating more effective care. The study concluded that telemedicine offers an additional means of support for outpatients with SCI.


Telemedicine also provides the opportunity to refer patients directly to specialist consultants for advice on managing their conditions. Magjarevic et al (2003) considered the acceptability and usability of information technology as a means of psychosocial rehabilitation for patients with SCI in Croatia.

Findings indicated that most participants accepted telemedicine support in psychosocial.

So far the literature indicates that telemedicine can reduce healthcare costs by providing appropriate care to patients at home, reducing the need to travel to specialist centres. In addition, unnecessary duplication of test results and other information can be reduced (Bashshur, 2001).

However, there is a need for large-scale trials to examine the cost effectiveness of telemedicine applications in healthcare services as there is little quantitative information about potential savings (Hjelm, 2006; Magjarevic et al, 2003).

Disadvantages of telemedicine

One possible consequence of using tele-consultations or video link is a breakdown in the patient/healthcare professional relationship. Arguably, communication breakdown could result from poor interpersonal skills as well poor mastery of telemedicine technology.

Nonetheless, “depersonalisation” due to physical and mental factors, new and different processes of consultation, inability to perform the whole consultation due to technical difficulties and patients’ reduced confidence in healthcare professionals are all potential negative aspects of using telemedicine.

Hjelm (2006) argued that relationship breakdown has not been explored to any great extent. She suggested that highly skilled healthcare professionals may perceive that their autonomy is threatened by telemedicine, and feel they become no more than information technology technicians relegated to operating computers and transforming information electronically.

Maheu et al (2001) identified several barriers for telemedicine in healthcare (Box 2).

Box 2. Barriers to using telemedicine

  • Poor infrastructure and inadequate regulation of telecommunications.
  • Costs for services.
  • Policies/protocols regulating the use of telemedicine.
  • Licence regulations for practising telemedicine.
  • Maintaining quality of care.
  • Professional regulation activities and implementing healthcare policies.
  • Potential medical malpractice liability due to uncertainties concerning the legal status of telemedicine within and between states;
  • Confidentiality due to increased (unauthorised) access to patient records.


Stanberry (2006) illustrated the complexity of managing change in healthcare and pointed to key obstacles related to using telemedicine:

  • Lack of evidence about cost effectiveness and efficiency of telemedicine applications; 
  • Potential/perceived threat to healthcare professionals’ role and status;
  • Possibly increasing workload; 
  • Fear that telemedicine is “market driven” rather than “user driven”; 
  • Lack of knowledge and skills regarding telemedicine technology;
  • Cultural and linguistic differences among healthcare professionals and patients;
  • Lack of agreed standards about the use of telemedicine.

Hjelm (2006) argued that many of these points could be incorporated into clinical risk assessments as specific evaluation criteria when considering telemedicine use. To date the evolution of effective protocols and guidance has been piecemeal.

Since most professionals are not currently familiar with telemedicine, there is clearly a need for further research into how best to achieve competency and efficiency of the system and the staff within it, while maintaining safeguards for patients. Equally, there is scant evidence on the reliability of telemedicine for either diagnostic or therapeutic intervention.

Case study - using “store and forward” technology for pressure ulcer assessment in patients with spinal cord injury

Accurate assessment of pressure ulcers in spinal cord injury is critical in planning appropriate therapeutic management to maintain adequate healing and prevent complications. However, several factors may inhibit wound assessment in community settings by trained professionals, such as lack of time and patient transport, and a lack ofstaff knowledge about wound assessment and treatment.

Tracy Geddis, a senior staff nurse in the spinal outpatient department at the National Spinal Injuries Centre, Stoke Mandeville Hospital, involved in  the concept of “store and forward” of digital images and assessed the application of telemedicine in meeting patients’ needs in the community. Community nurses, patients and carers were encouraged to send digital images of pressure ulcers for assessment and advice on treatment. Telephone consultation between sender and receiver occurred simultaneously at the time of image transmission.

Staff nurses said using telemedicine in community settings has the potential to reduce costs for both patients and healthcare services, allow expert consultation with specialist distant centres and promote learning among healthcare professionals.

They identified some problems while assessing the digital images: 

  • Time;
  • Extra paperwork;
  • Resources;
  • Access to photos;
  • Quality of picture;
  • Understanding of tools used;
  • No measuring guide to scale and depth;
  • Could not see or smell exudate.

They gave positive feedback from using digital images:

  • Patients can be treated at home without travelling to clinic;
  • Nurses can monitor progress/deterioration and discuss treatment via telephone and liaise with other team members;
  • Cuts down clinic lists;
  • Saves time and effort and is therefore cost effective.

Staff nurses also gave some negative feedback:

  • Quality of picture;
  • Not knowing the exact location of the wound;
  • Unable to assess the cause, for example, mattress, toilet seat, shower chair, transfers;
  • Unable to assess home environment;
  • No networking (meeting district nurse).

Nurses at the spinal outpatient department said there is a place for technology to develop further in wound assessment. However, they need training, resources and information on what can help improve the service for both practitioners and patients.


Telemedicine is a generic term covering the application of a variety of proven electronic and communication techniques in providing healthcare. The techniques have already been applied in the context of teletriage, telediagnosis, telefollow up and telemonitoring.

Telemedicine has a variety of applications in patient care, education, research, administration and public health. It has the potential to deliver several benefits to patients, clinicians and the health service as a whole.

  • Part 2 of this series, to be published in next week’s issue, examines the legal and ethical aspects of telemedicine
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Readers' comments (1)

  • I work in histology at the moment and am wondering about the privacy and confidentiality of the information on the system. Nurses and diagnostic staff are still patients and I wonder what would be in place to prevent your colleagues reading all your medical history which fills me with horror? I am being bullied at the moment by colleagues and I'm sure they'd love to get hold of personal information such as would be on the system and despite them supposedly having to abide by ethics believe me my own colleagues who are not all professionals wouldn't think twice about spreading personal info amongst themselves at my expense. I would personally prefer to opt out.

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