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Time with patients cuts costs


Ward managers and other senior nurses should give greater priority to improving patients’ experience in hospital, as it can help save money as well as improve quality, according to the NHS Confederation.

Well informed patients who feel they are listened to and are comfortable are less likely to develop complications or be readmitted, the organisation says in its report Feeling Better? Improving Patient Experience in Hospital.

The report, published last week, says patient experience has traditionally been viewed as something “nice but not necessary” and warns that “a big cultural shift at many hospitals is needed” if it is to get the priority it deserves.

Former nurse and Confederation deputy director of policy Jo Webber said: “Simple things like spending time with patients, talking to them, listening to their concerns and addressing issues like noise, privacy and the quality of food can make a huge difference. People who have a better experience in these terms are happier, healthier and do better.”

The report also highlights work by a number of NHS hospitals to improve patients’ experience, for example, Whipps Cross in London.



Readers' comments (5)

  • and then in the next breath they are trying to cut front line staff. they don't know their arse from their elbow. make up your minds here.

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  • Isn't this what Productive Ward has set-out to achieve?
    Why do all this different bodies have to say the samething time and time again! Surley all the NHS confederation had to do was read the NHS Institute website to see the same conclusion. At least the institute provides a toolkit to help us do this by reducing waste and duplication.

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  • Matrons and ward sisters have no say over staffing. And staffing levels are being cut.

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  • staffing is an lining gap to preserve the unity in hospital wards.. it would help as achieve the best way to deliver or render care, it must not to be cut off..

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  • Good article. This study is a great catchall for the current research on the patient experience. Similar articles on this topic include:

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