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Trust pilots code of conduct for HCAs


Norfolk and Suffolk NHS Foundation Trust is pioneering a code of conduct specifically aimed at non-registered nursing staff.

The move follows the publication earlier this month of the Cavendish review into the recruitment, training and support of healthcare assistants and other NHS support workers.

The mental health foundation trust said its code was developed over a period of six months in consultation with its staff and union representatives.

Roz Brooks, trust director of nursing, quality and patient safety, said: “The new code of conduct for non-registered staff recognises that all healthcare workers, whether they are registered or non-registered, play a vital role in how we deliver our services.

“We felt it was important to develop a code of conduct specifically for support workers to recognise their commitment to dignity, equality and providing high quality services.”

The code was developed as part of the trust’s response to the Francis Report into failings at Mid Staffordshire NHS Foundation Trust.

Ms Brooks added: “We want to provide the same level of support and public commitment to support workers as we with our registered nursing roles.

She said its new HCA code was based on the principles of the NMC code of conduct for registered nurses.

“Our intention is to provide clear responsibilities for support workers on the one hand, and on the other provide guidance for managers on how to help individual’s develop as a healthcare professional,” she said.

There are seven standards set out in the code:

  1. Be accountable
  2. Protecting service users
  3. Promoting dignity and respect
  4. Working with your team
  5. Communicate in an open way
  6. Respecting confidentiality
  7. Developing skills and knowledge

The code was officially unveiled at the trust’s annual nursing conference in May.

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Readers' comments (2)

  • these should be in all job descriptions already

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  • Anonymous 23-Jul-2013 6:10 am - your right it should be, but it also should be for a qualified....but as we've seen highlighted in the media more and more it just isn't happening. There has to be come thing done and formalising something makes it become the more at the forefront of someone's mind and things explicit, as unfortunately things which seem obvious to some isn't to others.

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