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NHS Wales care quality measures outlined

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New measures to improve the safety and quality of care delivered by the NHS in Wales are to be unveiled.

Health minister Mark Drakeford will announce a number of proposals, including an update of the current complaints procedure, a review of the Fundamentals of Care standards focusing on individuals and their needs, and a continued ban on gagging clauses in the Welsh NHS.

Delivering Safe Care, Compassionate Care is the Welsh Government’s response to the Francis report, which made 290 recommendations following failures in standards of care at the Mid Staffordshire Foundation Trust in England.

The new proposals follow action already taken in Wales, in advance of the report, to improve safety and quality of care, including successful efforts to reduce healthcare associated infections, and a commitment to greater transparency, including the publication of hospital mortality figures.

Mr Drakeford said the majority of people in Wales receive excellent care from the NHS and its dedicated workforce, and these new measures restate the core values of the NHS in Wales and how they will be preserved in the future.

He said: “Day in, day out, the experience of the vast majority of people coming into contact with the NHS in Wales is of care which is dignified and respectful.

“I want to see a culture of conversation in the health service, where people feel able to voice concerns about care and know they are being heard. Of course, when things don’t happen as they should, we must listen, learn and take action.”

He added that safe, compassionate care is the responsibility of everyone in the health service, from cleaner to chief executive.

“We know that NHS staff in Wales are highly motivated and committed, and we must ensure we have a health service which allows them to get on with their job of providing excellent care.

“The Francis Inquiry, although undertaken in response to failures outside Wales, offers us the opportunity to look at our health service with a critical eye and ensure we are in the best shape to deliver the safe, compassionate care patients deserve.”

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More on the Francis report

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