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What aspects of a student nurse's care should patients assess?

  • Comments (2)
  • Article: Involving patients in assessment of students
  • Author: Linda Chapman is education lead (mentor), Royal United Hospital Bath Trust; Jayne James is senior lecturer, adult nursing; Kate McMahon-Parkes is senior lecturer, adult nursing; both at University of the West of England.

Key points

  • Patients’ perspectives on care are vital to improving the quality of NHS services
  • Patients occasionally give feedback on the way student nurses have cared for them, but usually in an ad hoc way
  • Developing a structured tool allows patients, carers and relatives to become part of the student nurse assessment process
  • Patients can evaluate communication, comfort, and treating individuals with respect
  • It is not appropriate to request feedback from some patients, for example those who are sedated or too ill

Let’s discuss

  • How can structured patient feedback help in student assessment?
  • How could patient feedback affect the relationship between the student and patient?
  • What aspects of a student nurse’s care should patients assess?
  • Could patient feedback be used to assess registered nurses performance?

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  • Comments (2)

Readers' comments (2)

  • Anonymous

    *How could patient feedback affect the relationship between the student and patient?

    I think we have to be very careful here. It could lead to preferential treatment for a particular patient, unless the student had no idea which patient(s) would be giving the feedback. It could also cloud some decision making, I feel, whilst 'trying to please'. Of course patient's experiences are very important, and we need that information to improve services, but focusing on individuals may be treading on dangerous ground.

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  • I disagree with this entirely, patients are there to be looked after and get better, not assess students. Students already get enough assessment from mentors and tutors as it is, and positive feedback can be taken into account in clinical placement assessment by their mentors.

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