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Report highlights hospital and care home standards


Staff in hospitals and care homes are helping to meet the needs of older patients and residents in most cases, but a report shows that there is still room for improvement.

The Care Quality Commission (CQC) inspected 500 care homes as part of its 2012 Dignity and Nutrition Inspection Programme. It found that 84% of those inspected respected people’s privacy and dignity and 83% met people’s nutritional needs.

However, inspectors also witnessed examples of people not being given help to eat and drink or not receiving personal care in a way that respected their privacy.

The report showed that the amount of institutions making sure people were helped to eat and drink was up to 88% from 83% in 2011 but there was a drop in the number of hospitals respecting people’s privacy and dignity, falling from 88% in 2011 to 82% in 2012.

Inspectors noted incidents of people not receiving sufficient privacy when receiving personal care and being left alone when calling for help.

CQC chief executive David Behan said: “We found good care and care that had improved. However, it is disappointing people are still not being given enough privacy when receiving personal care and that they are left alone when they call for help.

“This is basic care and getting it right can transform a stressful experience for an older person into a supportive and caring one.

“Safe, good quality care is not complex or time-consuming. Effective leadership and staff who feel supported make this happen every day. We want services to learn from the best.”

Sign our Speak Out Safely petition to support a transparent and open NHS. We are calling on the government to implement recommendations from the Francis report that will increase protection for staff who raise concerns about patient care.


Readers' comments (3)

  • “Safe, good quality care is not complex or time-consuming. - I agree that good quality care is not complex, but it is most cetrtainly time consuming when when there are insufficient numbers of staff to cater to patients needs

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  • as a community nurse visiting care homes, I consistently find that the staff do their very best, but there are never enough of them. They are upset that they cannot respond to a patient calling them imediately because they cannot be in two places at one time and bearing in mind it usually takes 2 carers to attend to a patients personal care and toileting needs.. I agree that this isnt an excuse for poor care but common sense tells me the more staff there are the sooner patients will be attended to.

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  • Anonymous | 20-Mar-2013 12:41 pm

    it is clear that it is impossible to be in more than one place at a time and care of the elderly can be very heavy and time consuming. It obviously takes its toll on the staff who cannot provide the standards of care they wish or are trained for. they are also on the front line of criticism for many things which are entirely beyond their control. However, with all the cutbacks, how are better staffing levels going to happen? is it better to accept the existing situation which is comfortable for nobody and does not benefit patients or residents or the public perception of the health services?

    however, if nurses keep pushing for better terms and conditions for their work, could they end up in the same situation as Greece, Spain and Portugal, etc. with no job or money at all and even less and poorer care for their patients or residents?

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