Staff in hospitals and care homes are helping to meet the needs of older patients and residents in most cases, but a report shows that there is still room for improvement.
The Care Quality Commission (CQC) inspected 500 care homes as part of its 2012 Dignity and Nutrition Inspection Programme. It found that 84% of those inspected respected people’s privacy and dignity and 83% met people’s nutritional needs.
However, inspectors also witnessed examples of people not being given help to eat and drink or not receiving personal care in a way that respected their privacy.
The report showed that the amount of institutions making sure people were helped to eat and drink was up to 88% from 83% in 2011 but there was a drop in the number of hospitals respecting people’s privacy and dignity, falling from 88% in 2011 to 82% in 2012.
Inspectors noted incidents of people not receiving sufficient privacy when receiving personal care and being left alone when calling for help.
CQC chief executive David Behan said: “We found good care and care that had improved. However, it is disappointing people are still not being given enough privacy when receiving personal care and that they are left alone when they call for help.
“This is basic care and getting it right can transform a stressful experience for an older person into a supportive and caring one.
“Safe, good quality care is not complex or time-consuming. Effective leadership and staff who feel supported make this happen every day. We want services to learn from the best.”
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