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Should patients be involved in nurses’ appraisals?

  • Comments (54)

The new-style appraisal, which will also include feedback from patients, is being introduced in England by March 2014 as part of the Compassion in Practice national nursing strategy.

It follows a recommendation in the Mid Staffordshire Foundation Trust Public Inquiry report that common standards be developed for appraisals, including 360-degree anonymous feedback by colleagues and input from patients.

 

What do you think? Is this a good idea?

  • Comments (54)

Readers' comments (54)

  • Anonymous

    Absolutely not.

    An appraisal must be totally unbiased, speaking to patients and other staff would not guarantee this. In this sad bitter world there will always be those who look at something like this as an opportunity to bully someone they don't like.

    Isn't the job stressful enough already.

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  • Anonymous

    NO.

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  • Anonymous

    from anon above

    I don't think I need to qualify my answer. To my mind it speaks for itself!

    Appraisals are a valuable professional learning tool for staff which should be purely objective. patient satisfaction feed back questionnaires can be used to express their more subjective views of the service they have received or even of certain staff. The two should not be confounded.

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  • Anonymous

    'anonymous' feedback from patients and staff can be made up, if it's anonymous who can challenge it?
    As a patient or relative I would not want or expect to be or have my family be bothered with someone asking me to rate a nurse, it's not our job, it's the nurse managers job.
    Which nurses are more likely to be scored 'high' on the patient list? - the friendly, chatty but probably quite lazy one who clinically is not very good or the clinically excellent one who might come over as being a bit bossy?
    Asking colleagues to comment on others is risky, open to bullying and might seem harmless until someone makes a negative comment about you.

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  • Anonymous

    In the rose-tinted world of the future transparent, honest and open NHS there would be no need for anyone to say anything anonymously.
    In the unlikely event that a colleague or patient wishes to thank me for working my butt off then I would feel very happy. In the more likely event they find something to complain about I would prefer they speak to me face to face, back up their complaint with evidence and show me the respect I deserve by giving me the opportunity to defend myself.

    The NHS and the nursing profession is becoming a national joke.

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  • Anonymous

    How would lone workers get feedback from their colleagues.
    How would appraisers get input from unconscious, ventilated and acutely ill patients.
    What other groups of patients would be exempt? - children, those with an acute mental health illness, those with dementia, those in custody, those within the military?
    Who will be offering staff feedback - peers? those below your grade? those above your grade?
    Who will be assessing those nurses who have no patient contact or do any clinical work?

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  • Anonymous

    If I am asked to comment on a colleagues performance I will simply choose not to comment and I don't expect others to comment on my performance. If there is a problem with my work I expect it to be dealt with professionally at the time, not discussed behind my back and then bought up weeks later during an appraisal.

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  • Anonymous

    Can I be involved in the appraisal of the bus driver who gets me to and from work?

    Or the member of staff who I get food from in the canteen?

    What about the police officers who cover the area I live in?

    The binmen?

    The list goes on. Bloody stupid idea. We already get feedback in the way of praise and complaints, just like any other industry. Stop tinkering around the edges of things and fix what's actually wrong with the health service.

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  • Anonymous

    Anonymous | 23-Apr-2013 1:00 pm

    doesn't one expect to give and receive feedback from peers as well as other healthcare profis and patients on a daily basis? how else do we monitor our performance beyond self evaluation. it seems it is better discussed between ourselves in a professional manner in line with our training than waiting until we are told by some senior manager at a formal appraisal or as you suggest receive it second hand after it has been discussed behind your back.

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  • Anonymous

    interesting, I am not sure what NHS staff evaluation forms look like but judging by other surveys for services rendered I note that the questions are designed to provide the information to suit the purposes of the company. Answers for these are on a rating scale and if it is an internet formula and you wish to complain about something or point out something the questions are not always at all relevant to your situation but you cannot progress unless you tick one or more of their choices offered which does not always give an accurate picture of your experience. Although I usually only fill them in if I have had particularly good or bad service which is worthy of note, I have often found that I have had abandoned quite a few for this reason. I wonder whether this same inflexible system would be used for patients evaluating nurses? I expect there would be space for comments although on many of the forms i mention above this is not always the case. True and accurate feedback is what the patient or client has actually experienced.

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