Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

‘Sometimes I still can’t believe what we’ve done’

  • Comment
Carol Trill fought the closure of local learning disabilities services by establishing an even better model of care. Clare Lomas learns how this won her an NT Award

When a shortage of funds forced the closure of two day centres for people with learning disabilities, the impact on their daily lives could have been devastating. But thanks to the hard work and determination of team leader Carol Trill, services for these clients at Northamptonshire Healthcare NHS Trust have been completely remodelled and are more successful than ever.

Winner of the first NT Award for Promoting Social Inclusion, sponsored by Unite, Ms Trill and her team turned the closure of the centres into an opportunity to set up a more user-sensitive, peripatetic service for people with learning disabilities.

‘The day centres were service-led rather than client-led and activities were developed by staff without individual preferences being taken into account,’ says Ms Trill. ‘We wanted to adopt a more person-centred approach – it is about individual wants and needs as opposed
to managing large groups.’

Since the 2001 publication of Valuing People, which was the first government white paper on learning disabilities for 30 years, there has been a continued drive towards supporting this client group to have more choice and control over their lives.

In 2006 the Healthcare Commission and the Commission for Social Care Inspection investigated the care provided for people with learning disabilities at Cornwall Partnership NHS Trust.

The report that followed set out 28 key recommendations for improvement at the trust, including the need for person-centred planning in relation to all activity and engagement with service users.

‘For so many years, people with learning disabilities have been institutionalised,’ says Ms Trill, ‘but they have the same rights as everyone else. It is vital that they integrate and become citizens in their own right.’

Ms Trill and her team provide a service for 93 clients from Northamptonshire residential homes. For at least three half-days a week, a member of the peripatetic team visits each individual and, through the use of a person-centred plan, helps them to choose and then implement a curriculum of activities.

‘There is a broad spectrum of learning disabilities but those with the most profound needs haven’t always had the same opportunities as others,’ says Ms Trill. ‘We work with service users, families and carers to come up with ideas and choices.’

As well as in-house activities such as art, cooking, and music and movement, health promotion work is undertaken with the emphasis on exercise, good nutrition and living healthy lifestyles.

Clients can also engage in activities that give them the chance to socialise and meet people from their local communities, such as going rambling, bowling or to dances.

‘It’s about finding an activity that you really enjoy,’ says Ms Trill. ‘We had one girl with very limited communication skills and it was difficult to find things she liked.

‘But when she took a trampolining course she just couldn’t stop smiling, she loved it. We took photos of her for the family, who were thrilled.’
When Ms Trill first suggested taking clients trampolining and on sailing trips, she was met with some scepticism.

‘These types of activities had never been done before and people said it was impossible,’ she says. ‘Initially some were quite alarmed by the idea but the response has been excellent. It is about training staff to come on board.’

Working with a physiotherapist, Ms Trill put together a manual-handling document for the safe transfer of clients onto the trampoline. She also made user-friendly information packs so clients could make informed choices about the activities.

Promoting Social Inclusion is a new category for the NT Awards, focusing on areas where nurses have demonstrated real imagination and flair in developing services for hard-to-reach groups. The NT judges praised Ms Trill’s work as ‘a beautifully orchestrated project’, which they thought was ‘creative, innovative and responsive’.

After qualifying as a learning disabilities nurse in 2001, Ms Trill worked in the community and in day services. In 2003 she became manager of the two large day centres she would have to close down just three years later.

‘We were informed in July [2006] about the proposed closures. Staff and service users were worried and there was some very negative media coverage,’ she says.

‘When I learnt that the alternative was for the residential home staff to take on the role of providing activities for the centre’s users, I was very concerned. I didn’t feel this was viable as it was outside their training.’

Ms Trill put together a proposal for the peripatetic service and, two months after the centres closed in November 2006, the service was up and running. ‘It involved an awful lot of hard work but it really has been worth it,’ she says.

The success of the service is all down to team effort, says Ms Trill, and they were all extremely pleased to win the NT Award. But she feels the real winners are service users.

‘Looking at the service now, compared with how it was in the past, it is definitely more beneficial,’ she says. ‘Sometimes I still can’t believe what we’ve done.’

The response from service users to the new peripatetic team has also been extremely positive. As one comments: ‘It’s better now than when I used to go to the day centre. It was boring there.

‘I like the person who works with me from the new team. She listens to what I want to do and helps me do things that are important to me, like visiting my family who live a long way away, visiting my mother’s grave, going out for lunch and shopping in the community. She helps me to learn new things as well.’

Having overcome the major hurdles of submitting a proposal and securing funding, Ms Trill still faced some concerns from residential home staff.

‘We didn’t meet the barriers we could have come up against because we pre-empted a lot of problems,’ she says. ‘But some staff were apprehensive at first. Now they work in partnership with us and come up with some fantastic ideas.’

At present, Ms Trill heads a team of seven people, all of whom have extensive backgrounds in learning disabilities. Following the findings from a recent audit, she hopes to expand the team.

‘People were very happy with the service but they all said that they wanted more sessions, which would require more staff,’ she says.
Ms Trill plans to reinvest the £1,000 prize money in the peripatetic service, and extra funding for a new art centre has also just been confirmed.

Due to open in March this year, service users will be able to use the centre to produce and then sell their own work.

‘Art is very therapeutic,’ says Ms Trill.

‘The studio is for everyone and working alongside other artists will help increase self-esteem and could lead to possible employment.’

Angela Roberts, joint service development manager for children’s services at Wrexham Local Health Board, who was one of the judges for the award, says she was particularly impressed by the ability of Ms Trill and her team to take on a challenge.

‘They took a desperately negative situation and turned it into a positive one for people with learning disabilities,’ she says. ‘Not only did they turn the service around but also they made it better than it was before and with less funding, which I think is extraordinary.’

Key recommendations when setting up a peripatetic service for people with learning disabilities

  • Adopt an individualised approach – draw up a person-centred activity plan to ensure that all activities are tailored towards a client’s specific needs

  • Promote the rights, independence, choice and inclusion of people with learning disabilities as set out in the government white paper Valuing People

  • Look at the person as a whole – not just their condition. People with learning disabilities have both physical and emotional needs

  • Collaborate with service users, carers, family members and key stakeholders when deciding on care options and activities for clients

  • Have a transformational leadership approach – managing change effectively comes from having a vision for the future and a set of goals

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.