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Getting the measure of the patient experience

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Cooper K (2013) Getting the measure of the patient experience. Nursing Times; 109: 23, 12-14

Author

Kathleen Cooper is an enhanced recovery specialist nurse at Central Manchester Foundation Trust

THIS ARTICLE WILL TELL YOU ABOUT

  • Methods for collecting patient opinion
  • Patient opinions on being placed on an enhanced recovery pathway
  • Advice and guidance for using enhanced recovery pathways, particularly when working in perioperative care

 

YOU WOULD BE LIKELY TO REFERENCE THIS ARTICLE IF YOU WERE RESEARCHING:

The role nurses play in caring for patients immediately following surgery and during the recovery period. This article looks in particular at patient experience and could be referenced in essays that analysis how good nursing care impacts on recovery outcomes. This article would also be useful if you were researching the use of enhanced recovery in surgical settings.

 

IN WHAT SITUATIONS WILL THIS ARTICLE BE USEFUL FOR ME?

This article would be particularly useful if you were on placement, or considering working, in a perioperative setting. It gives guidance on this type of specialist care and on communicating with patients during the post-operative period. The article looks at ways of reducing the need for pain relief and of offering goal-orientated care.

It also gives broader guidance on using an enhanced care pathway, which could be relevant in a wide range of surgical settings.

 

QUESTIONS FOR YOUR MENTOR/TUTOR

  • How is patient experience evaluated in this setting?
  • How can the need for pain relief be reduced?

 

STUDENT NT DECODER

  • Enhanced recovery

Enhanced recovery, often referred to as rapid recovery, is a new, evidence-based model of care that creates fitter patients who recover faster from major surgery (NHS Improvement).

  • Hepatobiliary surgery

Surgery on the liver, gall bladder, pancreas and bile ducts.

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