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How am I supposed to deal with the anger?

  • 1 Comment

This student nurse is feeling down about the way patients and familes treat her. Can you help her? 

“Background - I am a first year paediatrics student, I’ve just completed my second placement. On both occasions I’ve had to witness some heartbreaking stuff, and I am encouraged by how well I have dealt with it.  

“However I am struggling to deal with the way parents talk to us. The other nurses, and my mentor, have told me to get used to it, that they don’t mean it and in the cold light of day, they will feel bad about it.  

“But I am struggling to let it go. I’ve been verbally abused once, questioned multiple times and seen other nurses go through far worse. I can’t get used to people being angry at me for trying to help them and their families. It doesn’t make sense, and it’s really getting to me. Will I always feel this way? What can I do to deal with it?”


  • 1 Comment

Readers' comments (1)

  • Dear Lovely Nurse,

    The parents are annoyed and question you because their children are ill. They may not see you as a student, but a nurse who they can question. You are also a target for their anger, their shock on depending on how ill their children are and may be very frightened and they are not in control of the situation. Also you don't see them at their best.

    There are ways of coping.
    I used to have a customer service role and this is what I did:
    Let people talk and get all their anger out of their system
    Empathise - I don't know if you have a child and I have learnt not to generalise - but supposing your child was ill and you were in hospital?

    I know you are doing your best for the patients so tell the parents what you are doing and say you care and show you care - We took our daughter to hospital and a student nurse asked us if we wanted some tea - her way of showing she cared.

    Do you meditate and clear your head between patients? Do you take breathing times between patients?
    When you go home do you leave all your work emotions at work?

    This article may help:

    Always keep your sensitivity and you are a really lovely nurse because you care. And look after yourself.

    I shall send you a hug and a cuddle.
    Lots of love
    PDave Angel

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