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Why is patient feedback important?

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This article tells you about:

  • The importance of patient feedback
  • What ‘patient experience’ is
  • How children can have a say in their care

You would be likely to reference this article if you were researching:

  • Patient experience
  • Patient feedback
  • Children’s nursing

In what situations will this article be useful to me?

It will increase and cement your knowledge of the importance of patients being able to feedback their experiences of healthcare services. Listening to patients and actively seeking their feedback is gradually becoming ingrained in healthcare delivery. It is fundamental to a service being able to meet the needs of its users. It is difficult to get the views of patients who are in minority or vulnerable groups. This articles looks at how to ensure the views of children are heard in the planning and delivery of services.

Questions for your mentor/tutor

  • Why is patient feedback important?
  • Why did we not listen to patients in the past?

Student Nursing Times Decoder

  • Patient experience: This is how patients have experienced healthcare. It includes how they feel about their treatment and about  their interaction with health professionals including nurses. Patient experience can be both positive and negative and we can learn from both in shaping and delivering care.

Other articles you might find useful

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