Susan Hodgetts is chief executive of the Institute of Healthcare Management and has extensive experience in the field of education and training, both within and external to the NHS
Know how to support your staffSubscription
Learning to recognise and deal with low self-esteem is not easy but it is invaluable.
Understand when to give praiseSubscription
Greater staff morale is just one benefit of recognising and rewarding achievements, says Susan Hodgetts.
Being assertive benefits everyoneSubscription
Being assertive isn’t being selfish - it can promote fairness and efficiency at work.
In the first of our regular section coaching nurses in management skills, we look at what it takes to be a leader.