IF we can please patients doubly by offering them extra cups of tea or more pillows then that is good - low cost customer service solutions (with the extra funding to make them happen) can only be a bonus...
BUT you cannot prioritise window dressing over patient safety - and this is the cause of so much staff dissatisfation. We are professionals who want to do our job well and be able to protect our registration - we are not fussing over the details, these are very real concerns that are causing staff distress.
WHEN (ha ha) the NHS manages to resolve these issues, then it will be the time to re-issue the advice in the above article...
I feel comments about the state of nurse training are irrellevant here...
when nurses are given far too many patients to look after, do not have appropriate senior supervision and are working outside of their speciality, (as the report higlighted was the case for most of the nurses in that hospital) care standards will suffer seriously.
This will happen regardless of whether the nurses were trained in the old manner or not, and those people who choose to blame the individuals are shortsighted, every one of us could find ourselves in this sort of situation if we were in those working conditions.
I simply cannot understand why the nursing unions (who clearly had been made aware of the conditions by some those involved in the inquiry) did not get involved immediately and publicly when concerns were raised - they have effectively left their members to shoulder the blame.
We should be using this enquiry as a springboard to highlight the fact that unsafe nurse/patient ratio's are a national problem - otherwise in the current climate of money saving, many more of us might find ourselves in this type of sitation.