In the recent Panorama programme, “Behind Closed Doors: Elderly Care Exposed”, care home residents were roughly handled, taunted and one was slapped.
Eight staff members have been suspended and seven have been sacked following the undercover investigation by Panorama at the Old Deanery in Essex.
Andrea Sutcliffe, the Care Quality Commission’s chief inspector of adult social care, said:
“This programme raises important issues about the quality of care in care homes. The care shown in the Panorama programme is unacceptable. My sympathy goes out to the people affected. I am angry that the good care we know is provided is undermined when people are failed in this way.
“The people who run care homes and who work in them are responsible for the care they provide each and every day. It is their responsibility to make sure the care they provide is safe, effective, caring and responsive to people’s needs.”
What can be done to stop abuse happening in the care sector?