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Trevor Fossey

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Comments (1)

  • Comment on: 'Staff don’t need another stick to be beaten with'

    Trevor Fossey's comment 6 September, 2013 1:02 pm

    In private industry, if a company does not listen to and provide what the customer wants, they go out of business. Customer surveys are a fact of business.
    The NHS should also always listen to their customers, and respond.
    Is the inward-looking culture too concerned with the effects on staff, instead of hearing the views of the people for who the NHS is intended ie. the patient
    Patients, and their views, are important - they are the customer!!