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Undercover Boss: did it show the challenges facing the care industry?


This week we’re watching Undercover Boss… what did you think of it?

Former nurse Pam Finnis, who is now managing director of the country’s third largest care home provider HC-One, went undercover to work as a care home assistant to inspect the standard of care provision at some of her homes. She witnessed a lack of choice from residents around their time of going to bed, for example, and communication around using a hoist to lift one resident also concerned her. But on the whole, she was impressed by the passion and personal commitment of time and energy made by her staff. What did you think of the programme? As well as standards of care, the pay of her staff and low resources were also put in the spotlight during the programme. What did you think?

  • What? Undercover Boss
  • When? Channel 4 On Demand

Readers' comments (4)

  • Lack of choice about bed times??? that is the tip of the bloody iceberg!!!! If this Pam Finnis only had that to complain about with the culture of nursing homes before declaring she was impressed, there was no point in her doing this at all!

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  • Nothing will change in her nursing homes as a result of this, the culture of work is too well ingrained (and that is ALL nursing homes!) It was a PR lip service exercise, nothing more.

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  • I really wish that I had seen this particular programme, so I am unable to comment on the contents.
    However, I have to disagree with anonymous 5.33. Whilst there are a lot of undesirable homes, there are loads with good caring attitudes; staff trying hard to care for the elderly under difficult circumstances,rules,regulations and low pay.
    I was priviliged to be the Officer in Charge of a Residential Home for the elderly back in the seventies when the majority of homes were run for the benefit of the staff and not the residents. I was appointed to open a brand new home for 51 residents (clients,todays term) I had five excellent years there and we were acclaimed as an example of how a home should be run. Our residents were given freedom of choice for their care,menus,clothes, when they got up and when they went to bed. Yes, it was difficult at times but it worked and this is what should be happening today. I would be interested to hear about todays homes. Incidently this was a council run home back in 1973.

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  • Anonymous | 9-Aug-2012 5:14 pm, I am the previous anon. Do not get me wrong, my statement was not directed at all staff, (although certainly a lot of them) but at all working cultures, two very different things. I agree perhaps my term 'ALL' was a little strong, but I certainly believe it is the vast, vast majority. Every home I have seen today has had a working culture within it that DOES work for the benefit of the staff, or more accurately the home itself, it undermines patient centred care and treats the residents more like a factory item. Some staff members I agree are excellent and try to work against this, but in my experience, those staff members do not last long in those places. They either leave, disgusted by the working practices they have seen, or are forced out through a bullying clique culture by the staff/management. Believe me, I have seen it.

    I am glad you worked in a home that worked like that. I wish more of those places existed now.

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