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User involvement in care: avoiding tokenism and achieving partnership

Jenny Buckley, MA (Nursing), RGN, RNT, Dip HE Palliative CareHead of Education, St Wilfrid's Hospice, ChichesterPeople's perceptions of health care have come a long way since the days when many families kept money in the 'jar on the mantelpiece' to pay for a consultation with a doctor (Tony Blair, in the foreword to The NHS Plan, 2000). In the 21st-century NHS the law expects patients, carers and other stakeholders to be involved in shaping and delivering local health services.

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