Ford A et al (2013) Cutting A&E use and health inequalities. Nursing Times; 109: 24, 14-16.
“In South-West London, nurses, community workers, GPs and others have worked together to develop a programme that supports migrant communities, resulting in a reduction in A&E use. The programme included community education sessions, six-week courses, bilingual advocacy and interpretation services being set up. The success of the programme relied heavily on the team getting to know local communities, working in partnership and building in time to develop trust. The lessons learned from the setting-up of these services are discussed, with the aim of helping readers to improve on their own equality and diversity practice.”
- Is A&E used inappropriately?
- What can be done to reduce A&E attendance?
- How can services adapt to meet public need?
- Should people be dissuaded from attending A&E departments?